2014 Smarter Services™ Executive Symposium Recap Webcast
At the 2014 Smarter Services™ Executive Symposium, we heard many interesting case studies and discussions revolving around this year’s event theme, “Defining & Delivering Customer Success”. This topic is of course critical for global organizations to re-evaluate given the evolving nature of how customers interact with, are supported by and the increasing demands being placed on the provider by the customer.
On Wednesday, April 30, 2014 at 11:00am EST, we will host a webcast where we review the key takeaways from this year's event.
Analysis of case studies from leading Service & Customer Support Executives including:
The Service Council presents its annual Smarter Services™ Executive Symposium in San Diego, California March 10-12, 2015 at the Rancho Bernardo Inn. The Symposium provides an invaluable opportunity for service and customer management executives to:
Collaborate with executives from Dell, Johnson Controls, Ingersoll Rand, KONE Corporation, Safelite AutoGlass, Sears Holding Corporation - Home Services, Whirlpool Corporation, Farmers Insurance and more to solve key business challenges and develop a differentiated customer management strategy that focuses on internal alignment to deliver external value.
The conversation at the 2014 Symposium will feature hands on workshops around the following key themes and categories:
Customer Experience Management
Field Service Efficiency
Service Ready Workforce
Service Revenue Growth
Service Supply Chain: Taking Service Global
With an appreciation for what Field Service, Customer Service, and Customer Experience Executives value in peer-to-peer networking symposiums, the structure of the solution partners has been custom-designed to uphold the expectations of our esteemed practitioner guests.
Rancho Bernardo Inn
Connecting With Customers – Strategies With Impact
Larry Wash, EVP and CEO, KONE Americas
Service Always Shines Above The Clouds: Extending Service DNA Across Your Network
Jimmy Byrd, President, Technical Services
Our Most Valuable Service Asset
Cary Chapman, National Service Manager at Mettler-Toledo, Safeline
Real-Time Service Excellence: Your Pathway To Profitable Service
Joel Lehman, Global Services President
Using Agile And The Cloud To Accelerate Connecting With Your World
JT Smith, Vice President, Global Service Programs at Philips
Value Added Services: Make Service Better For Your Clients
Ivin L. Smith, Vice President Customer Service & WW Technical Support Pitney Bowes
Why Customer Experience & Loyalty Matter In A Transactional Engagement Model
Renee Cacchillo, Vice President, Service Delivery at Safelite AutoGlass
Building A Customer-Centered Service Culture
Bob Johnson, Chief Service and Information Technology Officer